Privacy notice

Metrolab SA de CV (hereinafter the Company) is committed to ensuring the confidentiality of its online services. Users should read the following to understand how we handle their personal information when using our services.

Points covered by the Privacy Policies

This policy governs the manner and terms in which personal data collected will be processed, so that Users may freely and voluntarily decide whether to provide the Company with the Personal Data that may be requested or obtained from Users when subscribing to or registering for any of the services offered by the Company on or through its website (hereinafter the Website). We define Personal Data as the set of User data that allows for identification, such as name, address, email address, and telephone number. This data is private, meaning it is not publicly available.

The Company's Privacy Policy does not cover the practices of companies outside the Company, nor does it include individuals who are neither employed nor managed by the Company. Furthermore, some of the Company's affiliated companies have their own confidentiality regulations and privacy policies, which you can access by clicking on the appropriate links.

Gathering and Use of Information

The Company collects personal information from users who register to use certain Company products or services. Our partners and suppliers may also provide the Company with certain personal information from users.

The collection and automated processing of Personal Data is for the purpose of maintaining the contractual relationship, if any, established with the Company; managing, administering, providing, expanding, and improving the services to which the User chooses to subscribe, register, or use; adapting these services to the User's preferences and tastes; studying the use of the services by the User; designing new services related to these services; sending service updates; and sending, by traditional and electronic means, technical, operational, and commercial information about products and services offered by the Company and/or by third parties, both currently and in the future. The purpose of collecting and processing Personal Data also includes sending survey forms, which the User is under no obligation to complete.

In order to receive a timely and satisfactory response to their requirements and needs, the User guarantees that the Personal Data provided to the Company is truthful, and is therefore responsible for communicating any changes to it to the Company.

Sharing and revealing information

The company does not sell or rent personal information of its users to anyone.

The company will share the Personal Data that the User provides when:

1. The User authorizes the sharing of this information.
2. The Company needs to share this information in order to provide the User with a service they have requested.
3. The Company needs to send this information to companies that work for it and that serve to provide a product or service to the User (unless we tell you otherwise, these companies may NOT use the referred data for any purpose, except the one specified by the Company).
4. The company finds itself in the need to respond to legal subpoenas and/or legal processes.

Cookies

The company can place cookies on your computer and also have access to them.

The company uses cookies when a user browses the site. These cookies are associated only with an anonymous user and their computer and do not provide any information that would allow the user's name or surname to be deduced. The company's cookies cannot read data from your hard drive or read cookie files created by other providers.

Thanks to cookies, the Company can recognize registered Users after their initial registration, eliminating the need for them to register on each visit to access areas and services reserved exclusively for them. Users can configure their browser to receive on-screen notifications when cookies are received and to prevent cookies from being installed on their hard drive. Please consult your browser's instructions and manuals for more information.

About deleting or updating information

Users have the recognized rights to access, cancel, rectify, and object to the information that the Company collects or obtains about them. The Company allows you to modify your Account Information and preferences at any time.

Security

Your personal account information is protected by a password.

In certain areas, the Company protects the transmission of your personal data with SSL (Secure Sockets Layer) technology and stores it in an encoded (encrypted) format.

Modifications to these Privacy Policies

The Company reserves the right to modify this policy to adapt it to new legislation or case law as well as industry practices, in which case, the Company will announce the changes introduced on this page with the advance notice that it considers reasonable before putting them into practice.

Certain services provided on or through the Site may contain particular conditions with specific provisions regarding the protection of Personal Data; in such cases, Users must comply with the privacy policies and conditions specifically mentioned in the contract governing said services.

Questions or suggestions

If you have any questions or suggestions regarding our Privacy Policy, please send them through our contact form.