Metrolab's quality management system has established a process for addressing complaints or grievances that stakeholders may express due to dissatisfaction with the laboratory's activities or results. This process outlines the methodology for handling and monitoring these complaints, documenting, evaluating, controlling, and providing a timely and accurate response, thereby assessing the level of satisfaction with the service provided. The response to the interested party will be provided within a maximum of 10 days.

Once the arguments have been investigated and deemed valid, the appropriate actions will be established, and if necessary, the interested party will be notified of the status of those actions. Metrolab will communicate with its clients to request feedback, provide consultation, and review project progress through electronic means or by telephone .

Your claims or complaints can be submitted through the following means: